Alpine Life

Terms and Conditions

  1. The cost of your holiday includes:
    1. Seven nights accommodation
    2. Catered for 6 days a week in the winter or self catered at other times
    3. The services described on the website
  2. The cost of your holiday does not include:
    1. Flights travel and transfers to and from Saas Fee
    2. Holiday and medical insurance (see clause 10)
    3. Lift passes
    4. Ski and boot hire
    5. Ski lessons
    6. Lunches if you have chosen catered accommodation
    7. Breakfast and supper on chalet managers day off
    8. Catering if you have selected self catering.
  3. To reserve your booking a booking form must be completed signed and returned to us. Your booking is only secure once a non-refundable deposit of £350 per bed has cleared our bank account or full payment as applicable. Confirmation of your booking and receipt will be by email unless you request by other means. The person who signs the booking form shall be liable for that booking and full payment for all those persons named on that booking form.
  4. Full payment is due within 10 weeks of your agreed date of arrival in Saas Fee. This must be paid in £ Sterling by bank transfer immediately on receipt of notice by email that payment is due. If payment has not been received within 10 days of notice of payment being due, the booking shall be cancelled and you will lose your deposit.
  5. The apartment must be booked in full. All beds in the apartment must be paid for even if the group is less than 8 and on the same basis of catered or self catered accommodation.
  6. Children discounts maybe applicable subject to your departure date. There is no discount for a holiday booked self catered. Children less that 5 years old are not permitted in the apartment unless by special request at the time of booking. The following has to be upheld at all times: Our staff are not able to supervise the safety of children, and the safety of children is up to the parent(s) and must be supervised at all times by the parent(s) or nanny should a nanny be employed by the parent(s). We do not provide cots or pushchairs due to health and safety, but these can be requested in the resort and if available a separate charge will be made for these items. There is one high chair available in the chalet.
  7. Cancellation more than 10 weeks prior to departure shall result in all cases in the loss of your deposit.
  8. Cancellation less than 10 weeks prior to departure shall result in loss of full payment unless the apartment can be filled. If we are able to rent the apartment you will be refunded the equivalent of the replacement rental charge.
  9. The prices quoted on our website are based on an exchange rate of CHF2.10 to £1. If there is a significant fluctuation in exchange rate we reserve the right to pass on to the clients the full increase in cost which has occurred to us as a result of it.
  10. Insurance. It is a condition of booking that all clients must have full holiday insurance including cancellation, medical, winter sports and third party cover. A client’s personal belongings and any ski or equipment hired by the client is the sole responsibility of the client. Subject to clause 17 we accept no responsibility for any loss or damage howsoever arising.
  11. Damage to the apartment or any part of the common parts of the chalet building must be paid for at the time of the incident. We or our chalet manager shall be entitled to recover from you the cost (estimated if not precisely known) of any damage caused by the client including any financial loss to us. The client undertakes to behave in such a manner as to not prejudice our reputation with the owners of other apartments in the chalet building or suppliers in the resort including observing local regulations of quieter behavior after 10pm. The holiday of any client in breach of this clause shall be terminated forthwith and we shall have no further contractual obligations towards him. As such, the breach of this clause by any one client may cause us to demand immediate vacating of the apartment by every client on the booking form.
  12. The terms of your booking and any claim relating to it, the services provided to you by us or our staff and any other matter arising out of this contract or your holiday will be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales. Subject to clause 17 our liability shall be limited to the value of any payments received by the date of the claim from the claimant.
  13. In the unlikely event that we have to cancel your booking, due to matters within our control, you will be offered a full refund or an alternative holiday date of an equivalent value.
  14. If we have to cancel your booking due to matters beyond our control, such as force majeure - including war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions – we will not be able to offer a refund.
  15. In the event that local restrictions or an injury or other enforced absence to our Saas Fee chalet manager causes our normal service to be curtailed or restricted, this will not be accepted as cause for compensation claims apart from a refund for any catering booked.
  16. We cannot be held responsible for any delays you may incur during your travel to or from Saas Fee.
  17. Nothing in this agreement is intended to exclude or limit our liability for death or personal injury arising from negligence or for loss arising from negligent misrepresentation or fraud. It is however a condition of this acceptance of liability that you notify us of any claim in writing within 28 days of your return from holiday.
  18. The accommodation will be held for you between the dates agreed at the time of your booking. Your apartment will be available from 3pm on the agreed date of arrival and upto 10am on the agreed date of departure. We may on request be able to permit earlier access or later departures but are not able to guarantee this.
  19. The apartment is a non-smoking apartment including the balconies. The holiday of any client in breach of this clause shall be terminated forthwith and we shall have no further contractual obligations towards him. As such, the breach of this clause by any one client may cause us to demand immediate vacating of the apartment by every client on the booking form.
  20. No pets are allowed.
  21. No children are allowed under the age of 5 at the date of departure. Please see clause 6.
  22. We have tried to be entirely accurate with all information provided, but, subject to clause 17, cannot be held responsible for inaccuracies. If there are any changes we will notify you when you book.